ExcelCare At Egg Harbor Faces Scrutiny After Patient Safety Complaints

ExcelCare, a senior living facility in Egg Harbor Township, New Jersey, is under investigation following multiple patient safety complaints filed this week. The New Jersey Department of Health confirmed it is reviewing allegations of neglect and inadequate staffing at the facility, which serves over 100 residents.

The trend follows a viral social media post by a family member of a resident, who shared photos of unsanitary conditions and described delayed medical responses. Local news stations picked up the story Wednesday, prompting calls for accountability from state legislators.

ExcelCare administrators released a statement Friday morning acknowledging "recent challenges" but denied systemic issues. "We are fully cooperating with investigators and have initiated an internal review," said CEO Mark Driscoll. Families of residents have scheduled a protest outside the facility for Monday afternoon.

This marks the third New Jersey long-term care facility to face scrutiny in 2026 after pandemic-era oversight reforms. State records show ExcelCare passed its last inspection in November 2025 with minor violations. The health department expects to complete its investigation within 30 days.

Egg Harbor Township officials confirmed they've received over two dozen calls from concerned community members since Thursday. The facility remains operational during the probe, though several families have reportedly begun transferring relatives to alternative care centers.